IT Support London - Kent - Surrey

Direct-tec Solutions can provide you with all the IT support your business will need, including IT consultancy, planning and design, security, anti-virus, anti-spam, server support and networking setup throughout London, Kent, Surrey and the Home Counties.

Direct-tec continues to be awarded the Microsoft Certified Partners Certificate which is a proven acknowledgement of our technical knowledge and customer satisfaction. In addition we only use Microsoft certified technicians who have an average of 10 year experience in IT support.

With our premium support contract, we offer a structured pro-active IT support program designed to ensure your IT systems provide you with the maximum uptime. Only Microsoft certified staff are employed by Direct-tec, which ensures 96% first time fix rates and an average on site emergency call out response across London, Kent and Surrey and the surrounding areas of under 3 hours. Remote support is used successfully in over 95% of issues and is often attended to immediately. Direct-tec does not promote the facility of a call centre manned by inexperienced or unqualified engineers. Your systems will be monitored by us whilst our dedicated staff manage our technical team to ensure that all problems are resolved to your total satisfaction.

The Direct-tec Group is in partnership with, amongst others, Microsoft, Dell, HP, Sharp, Entanet, Toshiba, ESET, Panda Security, Easynet and BT. We provide partnerships for the provision of Telephone systems, Broadband, leased lines, CRM systems and document management software.

The installation, configuration and on-going day to day support will come directly from a dedicated technician, so ensuring continuity and personal knowledge of your organisation's needs. In the event of them not being available your query will be escalated to another member of our team in your area who will be able to attend to your needs.

Direct-tec will manage your account throughout the contract and offer review meetings to discuss any evolving requirements that you may have to ensure the solutions supplied continue to meet your ongoing requirements.

If you're looking for IT support London, Kent, Surrey or in the surrounding areas, give Direct-tec Solutions a call on 0844 41 42 888 today.